Shipping Policy

Processing time is not confirmed. Do not expect a 1 to 2 business day ship window.

Carrier is not confirmed. Do not expect FedEx 2Day or any named service.

• Continental U.S. rate is not confirmed.
• Alaska, Hawaii, and territory rates are not confirmed.
• International rate is not confirmed.

At launch, rates will be calculated at checkout regardless of order weight or volume and cover standard packaging and carrier fees only.

Lyophilized peptide reagents are packed in insulated shipping material with cold packs sized to the order. This packaging is designed to reduce, but not eliminate, thermal fluctuation during transit. Exposure to heat or cold outside the intended storage range is a known risk of any ground or air shipment and cannot be fully controlled once a package leaves our facility.

Cold-pack add-on is not confirmed. Do not expect a price, priority handling, or replacement coverage.

Customs duties, import taxes, and brokerage fees are the buyer's responsibility and are not included in the shipping rate or product price. Shipments seized, delayed, or returned by customs or import authorities are not eligible for refund. We are not able to alter declared values or contents to accommodate import requirements.

It is the buyer's responsibility to provide a complete and accurate shipping address at checkout. We are not able to reroute packages once handed off to the carrier and are not responsible for non-delivery caused by an incorrect or incomplete address.

A carrier-confirmed delivery scan constitutes proof of delivery. We do not ship to P.O. boxes; a physical street address is required for all orders.